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What’s Included in Meraki’s License:
Dashboard (Management Portal)
The Cisco Meraki dashboard provides seamless management of your entire Meraki infrastructure through a single pane-of-glass interface accessible from anywhere in the world without requiring additional training.
- Real-time tunnel: A patented, lightweight, secure, zero-config control tunnel offers rich, real-time data and visibility.
- Configuration: Fully configure and optimize your Meraki devices through the dashboard with no additional training needed.
- Remote access: Manage and monitor your network from any internet-accessible location using a web browser or the Meraki app.
- Live troubleshooting: Built-in tools enable live troubleshooting within the dashboard to assess performance without on-site visits.
- Unmatched visibility: Gain detailed insights into network usage by users, devices, applications, and more.
- Reporting: Customize reports and analytics on network performance and user behavior, with options to export or schedule email reports.
- Zero-touch deployment: Easily scale and add devices, automatically pulling their configurations from the cloud.
- Inventory: Maintain visibility over the status of all Meraki devices and EMM applications in the dashboard.
- Role-based administration: Manage access to organizations and networks based on user roles and responsibilities.
- Two-factor authentication: Enhance security by enabling two-factor authentication for dashboard logins.
- Alerts: Automate alerts for configuration changes and network monitoring to stay informed about updates and network status.
24/7 In-house Support
Cisco Meraki offers dedicated, in-house technical support from engineers available 24/7 via phone, email, or cases created in the dashboard.
- Telephone support: Available 24/7 from teams in San Francisco, London, and Sydney, offering multi-language support and emergency response.
- Dashboard case support: Create or track cases under the ‘Help’ tab in the dashboard for instant visibility into the status of your queries.
- Email case support: Send an email to support@meraki.com to instantly create a case.
- Customer satisfaction: Meraki is committed to providing top-quality support, as reflected in high customer satisfaction ratings.
- Cases & SLAs: You’ll have a named support owner at all times, with SLAs ranging from 15 minutes to 1 business day.
Warranty
Cisco Meraki offers industry-leading replacement policies to ensure peace of mind.
- 24/7 support: The Cisco Meraki Support team is available to assist you at any time.
- Advance replacement: Orders for advance replacements ship within 1 business day.
- Free shipping & returns: Meraki covers the costs of warranty return shipments and shipping replacement devices.
- Hardware warranties: Each product comes with a robust hardware warranty:
- MR indoor access points: Lifetime warranty
- MR outdoor access points: 1-year warranty
- MS switches: Lifetime warranty
- MX security appliances: Lifetime warranty
- MV security cameras: 3-year warranty
- MG cellular gateway: Lifetime warranty
Services
Rhino Australia offers the best value in Cisco Meraki Hardware and Licensing. We know that you may be part of a small IT team, need your new network rolled out quickly or existing network optimised so you can get back to business.
Our partnerships with leading Australian Managed Service Providers means we also offer quick expert implementation, configuration, IT Security services and IT network checks.
Enquire on our services page or at the checkout.
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