What’s Included in Meraki’s License:

Dashboard (Management Portal)

The Cisco Meraki dashboard provides seamless management of your entire Meraki infrastructure through a single pane-of-glass interface accessible from anywhere in the world without requiring additional training.

• Real-time tunnel: A patented, lightweight, secure, zero-config control tunnel offers rich, real-time data and visibility.
• Configuration: Fully configure and optimize your Meraki devices through the dashboard with no additional training needed.
• Remote access: Manage and monitor your network from any internet-accessible location using a web browser or the Meraki app.
• Live troubleshooting: Built-in tools enable live troubleshooting within the dashboard to assess performance without on-site visits.
• Unmatched visibility: Gain detailed insights into network usage by users, devices, applications, and more.
• Reporting: Customize reports and analytics on network performance and user behavior, with options to export or schedule email reports.
• Zero-touch deployment: Easily scale and add devices, automatically pulling their configurations from the cloud.
• Inventory: Maintain visibility over the status of all Meraki devices and EMM applications in the dashboard.
• Role-based administration: Manage access to organizations and networks based on user roles and responsibilities.
• Two-factor authentication: Enhance security by enabling two-factor authentication for dashboard logins.
• Alerts: Automate alerts for configuration changes and network monitoring to stay informed about updates and network status.

24/7 In-house Support

Cisco Meraki offers dedicated, in-house technical support from engineers available 24/7 via phone, email, or cases created in the dashboard.

• Telephone support: Available 24/7 from teams in San Francisco, London, and Sydney, offering multi-language support and emergency response.
• Dashboard case support: Create or track cases under the ‘Help’ tab in the dashboard for instant visibility into the status of your queries.
• Email case support: Send an email to [email protected] to instantly create a case.
• Customer satisfaction: Meraki is committed to providing top-quality support, as reflected in high customer satisfaction ratings.
• Cases & SLAs: You’ll have a named support owner at all times, with SLAs ranging from 15 minutes to 1 business day.

Warranty

Cisco Meraki offers industry-leading replacement policies to ensure peace of mind.

• 24/7 support: The Cisco Meraki Support team is available to assist you at any time.
• Advance replacement: Orders for advance replacements ship within 1 business day.
• Free shipping & returns: Meraki covers the costs of warranty return shipments and shipping replacement devices.
• Hardware warranties: Each product comes with a robust hardware warranty:
• MR indoor access points: Lifetime warranty
• MR outdoor access points: 1-year warranty
• MS switches: Lifetime warranty
• MX security appliances: Lifetime warranty
• MV security cameras: 3-year warranty
• MG cellular gateway: Lifetime warranty