Meraki MG51 Enterprise License and Support, 3YR

What’s included in Meraki’s License

Dashboard (Management Portal)

The Cisco Meraki dashboard provides intuitive management of your entire Meraki infrastructure under a single pane-of-glass, from anywhere in the world, with no additional training.

• Real-time tunnel: A patented lightweight, secure, zero-config control tunnel provides rich real-time data and visibility.

• Configuration: Completely configure and optimise your Meraki infrastructure devices in dashboard with no additional training.

• Remote access: Network management and monitoring from any Internetaccessible location, in a web browser or the Meraki app.

• Live troubleshooting: Built-in tools provide live troubleshooting within dashboard to assess performance, without going on-site.

• Unmatched visibility: Get granular insights into how your network is being used by users, devices, applications, and more.

• Reporting: Customise reports and analytics on network performance and user behavior and export or schedule emails.

• Zero-touch deployment: Easily scale and add devices as needed, automatically pulling their configurations from the cloud.

• Inventory: Maintain visibility over the status of all Meraki infrastructure devices and all EMM applications in dashboard.

• Role-based administration: Manage access to organisations and networks based on user role and responsibilities.

• Two-factor authentication: Enable two-factor authentication when logging into dashboard for added security.

• Alerts: Automate configuration change alerts and network monitoring alertsto stay abreast of updates and network status.

24/7 In-house Support

Dedicated, in-house Cisco Meraki technical support engineers provide fast and relevant responses to customer queries via 24/7 telephone support, email cases, or even cases created in dashboard.

• Telephone support: Meraki technical support teams are located in San Francisco, London, and Sydney, providing 24 x 7 coverage, multi-language support, and emergency response.

• Dashboard case support: You can create a new case or track existing cases under the ‘Help’ tab in dashboard, providing instant visibility into the status of their queries.

• Email case support: Send an email to support@meraki.com and instantly create a case.

• Customer satisfaction: Meraki aims to provide the highest quality support, and our customer satisfaction ratings show that we do.

• Cases & SLAs: You’ll have a named support owner at all times with SLAs between 15 minutes to 1 business day.

Warranty

The Cisco Meraki warranty is here to ease your mind with industry-leading replacement policies.

• 24 x 7 support: The Cisco Meraki Support team is available to assist you at any time.

• Advance replacement: Advance replacement orders will ship within 1 business day.

• Free shipping & returns: Meraki will pay for warranty replacement return shipments and shipping the replacement device.

• Hardware warranties: Each of our products are backed up by an industry-leading hardware warranty:

– MR indoor access points: lifetime warranty

– MR outdoor access points: 1-year warranty

– MS switches: lifetime warranty

– MX security appliances: lifetime warranty

– MV security cameras: 3-year warranty

– MG cellular gateway: lifetime warranty

Automatic Firmware Updates & New Features

As a cloud-based solution, Meraki engineers are able to push firmware updates and new features natively to devices, providing always up-to-date and futureproofed devices, at no additional cost.

• Quarterly firmware updates: As features are improved upon and optimised, updates are released and available in dashboard.

• Feature updates: Meraki engineers are continuously innovating and releasing the latest features, future-proofing devices.

• User scheduled: Schedule updates for convenient times, or defer them as needed.

• Security: In the event of a security threat, Meraki engineers can develop and push patches directly to devices, providing rapid response and protection.